Refund & cancellation policy

Every order is printed to your design. You can cancel it free of charge at any time before it is released to production. Once production has started, a custom-printed order cannot be cancelled.

• To cancel, write to [email protected] or call +91 89800 71272 with your order number.
• An order you have not paid for, or one that expired before it was paid, costs you nothing: nothing is charged.
• A paid order cancelled before production starts is refunded in full: everything you paid for it.
• If money is taken for an order that is cancelled or has expired, we refund it in full to the payment method you used. We bear the payment gateway's fee: you get back the full amount.

We put it right, at no cost to you, when you receive:

• a print defect;
• the wrong product, size or paper compared with your order; or
• a parcel damaged in transit.

Tell us within 7 days of delivery: write to [email protected] with your order number, what is wrong, and photos of the items (for damage in transit, of the packaging too).

Once we have confirmed the problem, we reprint the affected items free of charge. If a reprint is not possible, or you prefer it, we refund you instead: in full, or in part when only part of the order is affected.

Because each order is printed to your design, we cannot reprint or refund an order for:

• errors in the content of your design, such as spelling, numbers or layout: you are responsible for the content (see our terms & conditions);
• low-resolution images you kept after the design Studio warned you that they may print blurry;
• normal colour variation between your screen and print: proofs are shown on screen in RGB, while printing uses CMYK inks, so colours can differ slightly;
• normal trimming variation within the bleed and safe-area guidance the Studio shows;
• a change of mind.

If your order has not arrived by its estimated delivery date, tell us with your order number and we will chase the courier for you. Our shipping & delivery policy explains how delivery dates are estimated.

• Refunds go back to the payment method you paid with.
• We start an approved refund within 3 working days (our working days are Monday to Saturday, except public holidays).
• It then reaches you on your bank's or the payment gateway's timeline, usually within 5 to 7 working days. This is an estimate: the exact time depends on them.